How do I place an order?

If you are a new customer, you can call and register for a new account. If you prefer to place your orders via email, or phone, then our experienced internal sales team will process your order and assist with any questions you may have. You are also welcome to visit us instore. We have as we have 5 convenient locations Australia wide. See our contact us page for all the locations.

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How do I find out if a product is in stock? 

Please contact your local Mechtric Branch, who will be able to assist you further.

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How do I find out the ETA of a product not in stock?

If the product you need is not in stock, our customer support team will advise a lead time.  

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How can I pay for my order?

You can pay for your order via credit card or PayPal.
Existing account holders can place orders onto their account within their existing credit limit.  You will need to provide a purchase order number when placing your orders.

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What credit cards do you accept?

 
We accept Visa & MasterCard credit cards.  You can also pay via PayPal.

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What are your payment terms?

If you’re a new customer and you would like to set up trading terms with Mechtric Pty Ltd, you can download Mechtric - Commercial Credit application form.pdf 

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Do you offer discounts on bulk amounts?

If you have a large quantity to order or require a special price for a project, please contact us to discuss your requirements and our sales team will be happy to assist.  

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What brands do you stock?

We stock products from various leading manufacturers.  You can find out more about them on our Brands page. 

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Can you help me with an upcoming project with various requirements?

Yes, we have a team of experienced salespeople and engineers who can assist with your project requirements. Reach out on our Contact Us page, and we’ll put you in touch with a product expert. 

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Do you have specifications and datasheets available on products?

You can find datasheets for most products on the product page. The Download Datasheet link is beneath the description.

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How can I get technical help with a product I have previously ordered from you?

You can get in touch with us via the Contact Us page, and one of our team will be in touch to assist you.
For fast assistance, you can phone our office on 1800 252 995.

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Do you do onsite visits?

Yes, we appreciate the opportunity to work alongside you on site. We have technical sales staff based in Perth, Sydney, Melbourne, Brisbane and Adelaide. We can also offer technical support, advice, and product demonstrations over video conference.  

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Do you provide custom orders that are specified?

Yes, we can deliver customised solutions. Contact Us to discuss your requirements.