Returns are only accepted in exception circumstances. To return goods, customers must complete a Mechtric “Request to Return” document and obtain a goods return number from Mechtric. Goods returned must be in original, unopened packing, unsoiled, undamaged and delivered free to the company’s store. Returns will only be accepted if made within 14 days. Goods returned will be subject to a 15% restocking fee. Goods returned must be accompanied by a fully completed Mechtric Request to Return document with a request to return number indicated. For approved returns only account credits will be processed, no cash refunds will be issued. Credits will not be issued or deductible from accounts until goods are returned in

a satisfactory condition to Mechtric as described herein.