Privacy Policy

About this policy

Mechtric Pty Ltd supplies industrial automation and electrical products to customers across Australia. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

This policy covers personal information we handle through our website and in our dealings with customers, prospective customers, suppliers and other business contacts.

What we collect

Depending on your dealings with us, we may collect:

• your name, role, company, email address, phone number and delivery or billing address;
• enquiry, quotation, order, account, delivery, warranty, return and support information, including files you send us;
• business and supplier contact information and correspondence;
• information needed to administer a trade account or transaction; and
• website information such as IP address, browser and device details, date and time, pages viewed, referring page and cookie or similar identifiers.

If you do not provide information marked as required, we may be unable to respond to your enquiry, provide a quotation, open or administer an account, or fulfil the related request.

How we collect it

We usually collect personal information directly from you when you use our website, submit a form, email or call us, request a quote, place an order, apply for or use an account, request support, visit a branch or otherwise deal with us.

We may also receive it from the organisation you represent, a customer or supplier, a freight or service provider, a manufacturer, a credit reference source, or automatically through our website and its security and analytics tools.

How we use it

We may use personal information to:

• respond to enquiries and provide product, quotation and technical information;
• open and administer accounts, process orders and payments, arrange delivery, and manage returns, warranty and support;
• manage customer, supplier and other business relationships;
• operate, secure, troubleshoot and improve our website, systems and services;
• measure website use and understand how visitors navigate the site; and
• meet legal, regulatory, accounting and record-keeping obligations.

We may also use or disclose information for another purpose where you have consented or where the law permits or requires it.

Who we disclose it to

Where reasonably necessary for the purposes above, we may disclose personal information to:

• our technology, website hosting, data storage, communications and business-system providers;
• freight, logistics and other fulfilment providers;
• product suppliers and manufacturers involved in a quote, order, warranty or support request;
• payment, credit and fraud-prevention providers where relevant;
• professional advisers, insurers, auditors and contractors; and
• regulators, courts, law-enforcement bodies or other parties where authorised or required by law.

We do not sell personal information.

Service providers and overseas processing

We use service providers including Odoo for our website and business systems, Microsoft for communications and productivity services, and Google for reCAPTCHA and, when enabled, website analytics. Those providers may process or store personal information in Australia and overseas.

Depending on the service and its configuration, overseas locations may include Belgium, France, the Netherlands, Canada, the United States and other countries in which those providers or their subprocessors operate. Provider locations and infrastructure can change over time.

Provider information: Odoo Privacy Policy, Microsoft Privacy Statement and Google Privacy Policy.

Website, cookies and analytics

Our website uses cookies and similar technologies needed for functions such as session management, preferences and security. Forms may use Google reCAPTCHA to help distinguish genuine submissions from abuse.

When Google Analytics 4 (GA4) is enabled, we use it to measure traffic and understand how visitors move through and use the website. GA4 may use cookies or online identifiers and collect interaction and technical information. We configure GA4 for analytics, without Google advertising features or advertising personalisation, and do not intend to send names, email addresses or other direct identifiers to GA4.

You can restrict or delete cookies through your browser settings. Blocking essential cookies may affect how parts of the website work.

Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. No internet transmission or storage system can be guaranteed completely secure.

We retain personal information only for as long as reasonably needed for the purposes for which it was collected and for our legal, accounting, warranty, dispute and business-record obligations. When it is no longer required, we take reasonable steps to delete, destroy or de-identify it.

Access and correction

You may ask to access personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Contact us using the details below. We may need to verify your identity before acting on the request, and any exception will be handled as permitted by law.

Questions and complaints

For a privacy question, access or correction request, or complaint, contact Mechtric Pty Ltd at sales@mechtric.com.au, call 1800 252 995, or write to 14 Lorries Court, Malaga WA 6090. Please give us enough detail to understand and investigate the matter.

We will consider the issue and respond. If you are not satisfied, you may contact the Office of the Australian Information Commissioner.