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Privacy Policy

SCOPE & PURPOSE

Mechtric recognises the importance of protecting the privacy and rights of individuals regarding their personal information. This policy outlines how we collect, manage, and protect your personal information in accordance with the Privacy Act 1993.

POLICY STATEMENT

We respect your privacy rights and comply with all legal requirements regarding the collection, management, and disclosure of personal information.

PERSONAL INFORMATION WE COLLECT

  • Name
  • Mailing or Street Address
  • Email Address
  • Telephone Number
  • Profession or Job Title
  • Purchase and Enquiry History
  • Website Usage Data (cookies, IP addresses)

HOW WE COLLECT INFORMATION

  • Direct interactions (website, calls, emails)
  • Orders and applications
  • Service center queries or surveys
  • Third-party services (credit agencies, etc.)
  • Website cookies and tracking for analytics purposes

USE OF PERSONAL INFORMATION

We use your information to:

  • Provide products and services
  • Respond to enquiries
  • Improve website performance
  • Conduct marketing activities (with your consent)/li>
  • Comply with legal obligations
  • Handle complaints and service requests

DISCLOSURE TO THIRD PARTIES

Your information may be shared with:

  • Mechtric employees and service providers
  • Logistics and payment partners
  • IT and data hosting providers
  • Regulatory bodies (where required)/li>

Mechtric will never sell or rent your personal information.

DIRECT MARKETING

You may receive marketing updates from Mechtric regarding products and services relevant to you. You may opt out at any time via unsubscribe links or by contacting us directly.

ACCESSING & UPDATING YOUR INFORMATION

You may request access to, or correction of, your personal information by contacting Mechtric directly.

SECURITY & DATA STORAGE

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

OVERSEAS DISCLOSURE

Mechtric may share information with service providers located in New Zealand, Australia, and other regions for business operations, ensuring privacy compliance standards are met.

COMPLAINTS HANDLING

If you believe your privacy has been breached, contact Mechtric’s Customer Support on 1800 252 995. Complaints will be investigated confidentially, and we aim to resolve them within 30 days.

ADDITIONAL PRIVACY INFORMATION & WEBSITE USAGE

There are two primary reasons we require such information:

  1. To supply services to our members.
  2. To enable us to communicate with members.

Under no circumstances will we sell members’ information. The only time information is disclosed to a third party is when it is related to the provision and/or improvement of services or if we are required to do so by Australian law. In both cases, these entities meet strict guidelines to preserve members’ privacy.

For our members’ convenience, cookies are used on this site. These pieces of information enhance site functionality and save you from re-entering the same information repeatedly.

Our site does not use cookies to store personal information about you or to track your internet usage. This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do this, you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

The data recorded is strictly of a non-personal nature and is used to assist us in improving content and services offered. Information recorded relates to website traffic and usage statistics. Email addresses recorded by us for specific requested services and subscriptions are not disclosed to third parties and remain secured by us. Members are able to opt out of receiving such material at any time by unsubscribing through the specified channels.

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